At Anazvara, we carefully prepare each order before dispatch. If you need to cancel an order or request a return, please review the conditions below.
1. ORDER CANCELLATION
Before Dispatch
You may request cancellation of your order before it has been dispatched.
To request a cancellation, please contact us as soon as possible at:
Please include your order number in your request.
If your cancellation request is received and approved before dispatch, the eligible amount paid for the cancelled order will be refunded.
After Dispatch
Once an order has been dispatched, it can no longer be cancelled.
If you no longer wish to keep the item, you may request a return in accordance with the return conditions below.
2. RETURN ELIGIBILITY
For eligible change-of-mind returns, you must contact us within 3 days of delivery.
To be eligible for a return, the item must be:
- Unused and unworn
- Unwashed
- In its original condition
- With all original tags attached
- In its original packaging
Only one return or exchange request per order is permitted.
Items that do not meet these conditions may be refused following our quality inspection.
3. HOW TO REQUEST A RETURN
To request a return, please contact us within 3 days of delivery at:
Please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item where requested
Please wait for our confirmation and return instructions before sending anything back.
Returns sent without prior approval may not be accepted.
4. RETURN SHIPPING
For a change-of-mind return, the customer is responsible for the cost of returning the item to Anazvara.
The original shipping charge paid on the order is non-refundable for change-of-mind returns.
We recommend using a trackable shipping service, as Anazvara cannot be responsible for parcels lost or damaged while being returned by the customer.
5. QUALITY CHECK
All returned items are inspected after they are received.
The item must meet the return conditions stated above.
If the returned item has been worn, washed, altered, damaged, stained, or is missing its original tags or packaging, the return may be rejected.
6. REFUNDS / STORE CREDIT
For eligible change-of-mind returns, Anazvara provides a cash refund or store credit.
Once the returned item has passed our quality check, cash refund or store credit will be issued for the eligible purchase amount, less any non-refundable original shipping charges.
Cash refund will be processed on the original mode of payment.
Store credit can be used towards a future purchase on the Anazvara website.
Store credit validity: One Year
Store credit is non-transferable and cannot be exchanged for cash, except where required by applicable law.
7. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If you receive an item that is:
- Defective or damaged upon arrival;
- Significantly different from the item ordered; or
- The wrong item,
please contact us as soon as possible after delivery, preferably within 3 days, at:
Please include your order number and clear photographs of the item and packaging.
We will review the issue and, where the claim is accepted, provide an appropriate remedy, which may include replacement, store credit or another remedy required under applicable law.
For an approved defective, damaged or incorrect-item claim, Anazvara will provide instructions regarding the return.
8. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
Change-of-mind returns are not accepted where the item:
- Has been worn or used
- Has been washed
- Has been altered or modified
- Has stains, marks, perfume or other signs of use
- Is missing tags
- Is missing original packaging
- Has been damaged after delivery
This does not affect any rights or remedies that may apply under applicable consumer law.
9. INTERNATIONAL RETURNS
International customers are responsible for the cost of returning an item to Anazvara for an eligible change-of-mind return.
Any customs duties, import taxes, return shipping costs or other charges incurred in returning an international order are the responsibility of the customer, unless otherwise required by applicable law.
The standard ₹500 return processing fee also applies unless the return concerns an approved defective, damaged or incorrect item.
10. EXCHANGES
Where available, Anazvara may offer an exchange for another size or item.
Exchanges are subject to product availability and the same return conditions described above.
Only one return or exchange request per order is permitted.
If the requested replacement is unavailable, store credit may be issued instead.
11. REFUSED OR UNCOLLECTED ORDERS
If an order is refused, rejected or left uncollected by the customer, this does not automatically constitute a cancellation or approved return.
Where the parcel is returned to Anazvara, any refund or store credit will be assessed according to the applicable cancellation, return and shipping terms.
For international orders refused because applicable customs duties or taxes were not paid, return shipping and other charges may be deducted from any amount eligible for refund or store credit.
12. PROCESSING OF STORE CREDIT
Once an approved return has been received and successfully passed our quality check, store credit will normally be issued within 15 business days.
The customer will receive confirmation by email when the store credit has been issued.
13. CONTACT
For cancellation, return or refund requests, please contact:
Please always include your order number so that we can process your request efficiently.
Last updated: 01/09/2026